tf999's Privacy Policy
Your personal information is completely safe with us. Through SSL encryption and strict data protection measures, tf999 ensures your privacy.
1. Introduction
tf999 is a trusted online gaming and betting platform committed to creating a safe and transparent environment for users in Bangladesh. This privacy policy explains how tf999 collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.
By using our website or services, you are considered to have agreed to the terms of this policy. We therefore ask that you read it carefully. If you disagree with any part of this policy, please refrain from using our services. For any questions, contact our support team.
This privacy policy applies to all tf999 services, including our website, mobile platform, and customer support channels. We may update this policy from time to time, and any revised version will be published on the website.
2. Information We Collect
tf999 collects user information in various ways. The types of information collected are detailed below:
Personal Identification Information
Information you provide when registering an account includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Transaction Information
Information related to deposit and withdrawal processes:
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Transaction history
- Deposit amounts and withdrawal details
- Payment method information
User Activity Information
Collected by monitoring your activity on the platform:
- Login and logout times and locations
- Gaming history and betting information
- Preferred games and categories
- Time spent on the platform
Technical and Device Information
Automatically collected from your device and internet connection:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
3. Purpose of Using Information
tf999 uses collected information for specific and legitimate purposes. The main purposes are outlined below:
Account management: Personal information is used to create, verify, and manage your account, including identity confirmation and age verification.
Payment processing: Financial information is required to process deposits and withdrawals via bKash, Nagad, and Rocket.
Customer support: Relevant information is used to help resolve your questions and complaints.
Security assurance: Information is analysed to prevent fraud, protect accounts, and maintain platform integrity.
Responsible gaming: Gaming patterns are monitored to identify potentially problematic behaviour and take steps to protect users.
Service improvement: User experience is analysed to continuously improve the quality and usability of the platform.
Communication: Your contact details are used to inform you of important policy changes, account-related notifications, and relevant updates.
4. Cookies and Tracking Technologies
The tf999 website uses cookies and similar technologies to enhance your browsing experience and help maintain the quality of our services.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to keep your login session active and ensure a secure connection. They cannot be disabled.
Performance Cookies
These cookies analyse how users interact with our site — for example, which pages are visited most and where errors occur. This information helps us improve the site.
Preference Cookies
These cookies remember your language preferences and other personalised settings, so your next visit to the site is smoother.
You can control cookies by changing your browser settings. Please note, however, that disabling some cookies may limit the functionality of the website.
5. Sharing Information with Third Parties
tf999 does not sell your personal information or rent it to third parties for commercial purposes. However, specific information may be shared in the following circumstances:
Payment service providers: Transaction information necessary for processing financial transactions is shared with mobile banking platforms such as bKash, Nagad, and Rocket.
Technology infrastructure providers: Operational information is shared with trusted technology partners who operate our platform and comply with privacy policies.
Legal obligations: Information may be disclosed in accordance with applicable law in response to a court order or a valid request from a law enforcement agency.
Fraud prevention: Information may be shared with relevant authorities as part of cooperation to prevent financial crime and fraudulent activity.
Outside of the above cases, tf999 does not disclose your personal information to any third party. Whenever information is shared with third parties, they are required to comply with our privacy standards.
6. Data Security Measures
tf999 follows the highest industry standards to protect your information. The key components of our security measures are:
SSL Encryption
All data transfers are encrypted using SSL/TLS technology, protecting your information from third-party surveillance.
Access Control
Through strict authentication measures, only authorised personnel can access your information.
Security Audits
The security of our systems is regularly audited and potential vulnerabilities are identified and resolved promptly.
Secure Backups
Data is backed up in encrypted form on secure servers, so your account information remains protected under any circumstance.
No organisation can guarantee complete security when transmitting data over the internet. However, tf999 works to minimise the risk to your information by maintaining the highest security standards.
7. Data Retention Period
tf999 retains your information for as long as it is necessary or legally required. The key aspects of the retention policy are as follows:
Active accounts: All information is retained for as long as your account remains active.
After account closure: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
Financial records: Transaction information is retained for the applicable period for financial auditing and potential dispute resolution.
Security logs: Login and activity information is retained for the purpose of fraud prevention and account protection.
8. User Rights
tf999 believes you have full rights over your personal information. You have the following rights:
Right to Access Information
You have the right to know what information we hold about you and to request a copy. Upon request, we will provide the information within a reasonable time.
Right to Correct Information
You have the right to request correction of any incomplete or inaccurate information in your profile. This can be done through account settings or via our support team.
Right to Delete Information
In certain circumstances, you have the right to request deletion of your personal information, though this may not be possible where legal or regulatory obligations apply.
Right to Withdraw Consent
You have the right to withdraw your consent to specific data processing at any time. Please note that this will not affect any processing that has already taken place.
To exercise the above rights, contact our support team. We will respond to your request within a reasonable time.
9. Protection of Minors' Information
tf999 is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from minors.
Age is verified during the registration process. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
10. Third-Party Websites and Services
Our platform may contain links to third-party websites. tf999 is not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any third-party website before visiting it.
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft supply their games on our platform. These providers operate under their own privacy policies and do not collect any information directly from you.
11. Changes to the Privacy Policy
tf999 reviews this privacy policy from time to time and updates it as needed. If there are any significant changes to the policy:
A clear notice will be published on the website.
Registered users will be informed by email or through platform notifications.
The date of the change will be noted at the beginning of the policy.
Continued use of our platform after a revised policy is published will be considered as your agreement to the updated policy. We advise you to visit this page regularly.
12. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The tf999 support team is always ready to respond to any of your queries:
Live Chat
Live chat support is available 24 hours a day, 7 days a week, in both Bengali and English. For any urgent queries, this is the fastest way to reach us.
Email Support
For detailed questions or formal requests, email us:
[email protected]
We take your privacy seriously and are committed to resolving all your requests as quickly as possible. Thank you for using tf999.